The Thompson Collision Center Process
It's Simple. We'll Handle It!
Experience the Thompson Difference. We'd be glad to give you a tour of our state-of-the-art facility located in Plumsteadville, PA so you can see for yourself the multiple steps of our repair process and meet the collision specialists you’ll entrust your vehicle to.
Our Collision Repair Process
1. Just a Phone Call Away
When a vehicle issue arises, let us be your resource on the road to repair. We will tow your vehicle 24/7, arrange a rental and help with claims and processing.
2. Damage Assessment
You will be given a free estimate on your vehicle damage. We assist in contacting your insurance, or other needs for approval to move ahead with the repair.
3. Disassembly & Reinspection
Once the repair work is scheduled, our experienced specialists begin by disassembling the area that needs to be repaired and check for any additional damage. Photos are sent to the insurance company for approval and additional parts are ordered to complete the repair.
4. The Repair
Structural damage, body repair, cosmetic repair, etc. are all completed, returning your vehicle to its pre-loss condition. We will work hand in hand with your insurance company and our parts specialists to ensure the highest quality parts replacement plan. Our access to OEM parts is unmatched.
5. Paint Repair
Thompson uses a computerized paint matching system for virtually undetectable results. Our refinishing team is composed of Sherwin Williams and Spies Hecker trained refinishers. The body of your car is cleaned extensively and prepped, primed, blocked, sealed, tapped, and masked to be refinished with the manufacturer's OEM paint color.
6. Final Inspection & Lifetime Guarantee
In order to send you back on the road safely, we road test and thoroughly check your vehicle to ensure complete final quality of any mechanical repairs. Before you drive home, your vehicle will be fully detailed, just like the day you purchased it. We're so confident in the quality of our work, we guarantee all repairs for as long as you own your car!